Information We Collect
Personal Information: When you submit consultation requests, we collect your name, email address, phone number, and any health information you choose to share.
Website Usage: We may collect information about your website interactions, including pages visited, time spent on site, and referral sources.
Contact Interactions: Records of phone calls, emails, and in-person consultations for service delivery and follow-up purposes.
How We Use Your Information
Service Delivery: To contact you about consultation requests, schedule appointments, and provide requested treatments and services.
Communication: To send appointment reminders, follow-up care instructions, and important updates about your treatments.
Improvement: To analyze website usage and improve our services, but only in aggregated, non-identifying ways.
Legal Compliance: To comply with applicable healthcare regulations, including HIPAA requirements for medical information.
How We Protect Your Information
Secure Transmission: All form submissions and data transfers are encrypted using industry-standard SSL security.
Access Controls: Only authorized staff members have access to personal information, and only for legitimate business purposes.
HIPAA Compliance: Medical and health information is protected according to HIPAA guidelines and healthcare privacy regulations. See our HIPAA Notice of Privacy Practices for full details.
Data Retention: We retain information only as long as necessary for service delivery and legal compliance.
Information Sharing
We DO NOT sell, rent, or trade your personal information.
Service Providers: We may share information with trusted service providers (like appointment scheduling systems) who assist in service delivery and are bound by confidentiality agreements.
Legal Requirements: We may disclose information when required by law or to protect the safety of our patients, staff, or the public.
Medical Referrals: With your consent, we may share relevant medical information with referring physicians or specialists.
Your Privacy Rights
Access: You have the right to request access to the personal information we have about you.
Correction: You may request corrections to inaccurate or incomplete information.
Deletion: You may request deletion of your personal information, subject to legal and medical record retention requirements.
Communication Preferences: You may opt out of non-essential communications at any time.
Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience and analyze website usage.
You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.
We may use Google Analytics and other tools to understand website usage patterns, but this data is anonymized and aggregated.
Contact Us About Privacy
If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:
Phone: (980) 266-0115
Address: 9856 Rea Rd G, Charlotte, NC 28277
Hours: Monday to Thursday 8:00 AM to 8:00 PM, Friday 8:00 AM to 6:00 PM, Saturday 9:00 AM to 4:00 PM, Sunday 9:00 AM to 3:00 PM
Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.